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FAQ

Frequently Asked Questions (FAQs)

1. What does my RUCC ADSL service include?
2. What are the benefits of ADSL?
3. What is DSL?
4. What is ADSL?
5. What is meant by 'business grade ADSL'?
6. What ADSL router (modem) do I need?
7. How does ADSL compare to ISDN?
8. What is the difference between DSL vs Cable?
9. What is an IP address?
10. What is a DSLAM?
11. How secure is my DSL connection?



What does my 12 month RUCC ADSL service include?

  • ADSL Internet connection with static IP address
  • Business grade unfiltered Internet access
  • Service Level Agreement
  • Up to 100 Email accounts
  • Delegation and DNS set-up
  • Secure Web mail - access your mail securely through a browser
  • 7-day Telephone Support
  • 24/7 monitoring of your connection and router
  • Fast lead time for installation - around 12 working days
  • Web hosting discount - 20%
  • Installation Manager to co-ordinate the migration process



    What are the benefits of ADSL?

  • Very fast - up to 100 times faster than a modem
  • Always on - no dial-up delays, engaged signals or line drop-outs
  • Lower cost than current services such as ISDN
  • Reliable, business grade performance
  • Access new services such as videoconferencing
  • Multiple user access - up to 254 users
  • Works over your existing phone lines
  • Cost savings and productivity gains



    What is DSL?

    DSL, or Digital Subscriber Line, is a family of digital telecommunication protocols designed to allow high speed data communication over the existing copper telephone lines. DSL provides much higher speeds over existing copper lines than users have traditionally had with technology like dial-up modems, ISDN and even E1s (Megalinks). DSL is ofter referred to as xDSL to accomodate the variety of DSL technologies the name covers, including ADSL, SHDSL.

    DSL technologies make use of your existing telephone line. It splits the signal into two, one for voice communications and the other for the high speed data connection. The data line uses a range of frequencies not used in normal voice communications:


    0 kHz - 20 kHz - Voice
    25.875 kHz - 1.104 MHz - Data



    What is ADSL?

    ADSL, or Asymmetric Digital Subscriber Line, is a form of DSL in which the bandwidth available for downstream connection is significantly larger than for upstream. For example a speed of 384/128 Kbps allows you to download data at a maximum rate of 384 Kbps and upload at 128 Kbps.



    What is meant by 'business grade ADSL'?

  • Reliability
  • Cisco Powered Network including Cisco router
  • Low contention ration 1 to 12 (not like Telstra which can be over subscribed 1 to 100+)

  • Fully Managed
  • The installation of the service is managed end-to-end
  • Monitoring of the network, your connection and router 24/7

  • Service Level Agreement
  • Your ADSL service is backed by a SLA with a promise of better than 99.7% availability as well as service restoration targets



    What ADSL router (modem) do I need?

    We provide a preconfigured adsl router. If you would prefer to provide your own router please call rucc to comfirm compatability.



    How does ADSL compare to ISDN?

    ADSL offers a cheaper and faster service than ISDN. ISDN works by providing two voice channels or a 128 Kbps data channel while ADSL is predominantly a data pipe providing an asymmetrical bandwidth of up to 6 Mbps downstream and 640 kbps upstream. However, the ADSL network is an overlay network and therefore does not require the expensive and time-consuming switch upgrades that held ISDN back for so long.



    What is the difference between RUCC DSL vs cable?

    The main benefits that RUCC DSL services have over cable are:

    • Cable is a shared medium so gets slower as more users are connected. DSL is not shared. It is a 1 to 1 subscription up to the POA. (Point of aggregation.)

    • Our service allows for better security and is provided using a dedicated, preconfigured router (recommended) instead of a card or modem plugged directly into a computer that relies on installed software to function.

    • RUCC DSL more easily supports custom routing, static addresses, port and network address translation and select protocol configuration.

    • Supports multiple services to the same router including Internet access, VPN access and future services.


    What is an IP address?

    An IP address (Internet Protocol address) is basically your address on the internet. Each packet of data on the internet contains the source and destination IP address, so information can be routed accordingly (can be delivered to its destination)

    Note: Some IP addresses are internal to your local network, and not routable to the Internet. The following 3 blocks of the IP address space have been reserved by the Internet Assigned Numbers Authority (IANA) for private Intranets:

    10.0.0.0 - 10.255.255.255 (10/8 prefix)
    172.16.0.0 - 172.31.255.255 (172.16/12 prefix)
    192.168.0.0 - 192.168.255.255 (192.168/16 prefix) 
    
    If your PC is assigned an IP address in one of the above ranges, it is most probably behind a firewall, running NAT or SOCKS. In this case, the IP packets sent to the internet are addressed from the firewall, and not from your PC.

    RUCC supplies all DSL customers with a static IP address. Static IP addresses are assigned to a specific computer or other network device on a permanent basis until manually changed.



    What is a DSLAM?
    A DSLAM (Digital Subscriber Line Access Multiplexer) is a network device at a telephone company central office or exchange, that receives signals from multiple customer DSL connections and puts the signals on a high-speed backbone using multiplexing (high speed switching).



    How secure is my DSL connection?

    Inter office connectivity (DataLink)
    If you are directly connected to your other offices using DataLink, your security is enhanced as your information travels over a private network that offers a connection analogous to a leased line. Your information does not travel over the public Internet consequently the service provides an inherent security advantage.

    All Internet connections carry some degree of risk regardless of which Internet provider is used. DSL is carried over private telephone lines and so carries less risk than Internet access over a shared network. RUCC recommends that a number of precautions are taken to protect your valuable business data;

  • Consider the use of a firewall as well as other hardware and software solutions
  • Turn off "file and printer sharing" on all computers on your network. If you leave sharing enabled, be aware of the increased potential for unauthorised access to and/or manipulation of your data.
  • Install anti-virus software on all computers. Ensure that the software is regularly updated.
  • Conduct regular backups of your data - especially those files which cannot be restored from CD-ROM. Archive your backup media (tapes, etc) securely in an off-site location.
    Ensure that you retain backup media over a reasonable number of months; it may take time to detect an intruder.
  • Be careful about opening e-mail (especially attachments), particulary when you do not recognise the sender. E-mail is a popular method of distributing viruses and trojans.
  • Regularly check for security/critical updates to your operating system (Windows, MacOS as applicable).
  • If you are a business or organisation, make security a key management issue. There are many factors to consider - router firewalls, password policies, user behaviour, and many more.



    RUCC Pty Ltd
    ABN 71 059 959 616

    Email: info@rucc.net.au
    VIC Phone: (03) 8685 8378
    NSW Phone: (02) 6694 3186
    Fax: (03) 8621 0008

    PO BOX 98 New Brighton
    NSW 2483 Australia

    © RUCC Pty Ltd


  • Email: info@rucc.net.au










    Advanced email
    Enhanced email from RUCC DSL lets you improve your business communications by delivering access that is both simple and secure.

    Integrated anti-spam and anti-virus features are also included as part of the service.

    Flexible and secure
    Enhanced email delivers secure POP3 and IMAP server based mail as well as secure web based email. Get your email on the road, in an airport, or at home using RUCC webmail � wherever you have access to the Internet. Integrated anti-spam and anti-virus software is also included.

    Best performance awards
    The Request network was awarded CommsWorld Telecomms 2003 industry award winner for Broadband Wholesale Carrier of the Year and the only national, networking provider delivering AS/NZS 7799.2 ISMS standard broadband IP networking solution.

    Also awarded the prestigious ATUG Industry award for Carrier of the Year 2002. The award was given in recognition of the company's highly reliable broadband network that has a service level commitment of 99.9%.

    PC Authority is the definitive, independent reviewer of IT services in Australia. The network won its award for best Business Broadband. "Excellence in performance and range of services available through a number of ISPs. The top choice for small to medium businesses".